Terms & Conditions

General

Unless otherwise agreed in writing and signed by DENCH UNION all goods are supplied on these conditions to the exclusion of any terms or conditions of the buyer and of any representation, warranty or communication not expressly included.

Prices

Prices for products are mentioned on our website and are incorporated into these Terms for reference. All prices are in Indian rupees. Prices, products, and services may change at DENCH UNION discretion.

Unless otherwise stated, all prices

  • i. are net ex-Works, and apply only to the total quantities and delivery dates or rates specified. Additional costs incurred by us on account of any alterations made at the buyer’s request to quantities, delivery dates or rates or agreed changes in specifications shall be borne by the buyer.
  • ii. are based on current costs at date of quotation and are subject to Increase to the extent of any subsequent alterations in exchange rates, new or Increased taxes, duties or other Imposts or of any Increase In the costs of or relating to manufacture or delivery.
  • iii. are exclusive of VAT, which will be charged (where applicable) at the current rate at the time of delivery.
Terms of Payment

Payment and Account Information: Your account history with us including (without limitation) all billing information and communications, payment history etc. We maintain this data in an encrypted form on secure servers.

Delivery

The time and place(s) of delivery shall be as specified in the customer’s order, subject (where applicable) to Condition 7 below.

i. All delivery dates or periods are to be treated as estimates only unless we have expressly undertaken in writing to guarantee delivery by a specified date. Deliveries may in any event be postponed or suspended without liability during any period in which circumstances of any kind outside our direct control hindered or prevent the manufacture or dispatch of the goods.

Cancellation

i. If the buyer cancels all or part of an order at any time the buyer shall forthwith upon demand reimburse us for any costs incurred by or on behalf of us in dealing with such cancelled order.

ii. In addition to and without prejudice to subsection (a) above, in the case of cancellation:

  • i. notified to us less than seven days before the due delivery date the buyer shall pay us 10% of the value of the cancelled order; and
  • ii. of an order for goods to be made in accordance with the buyer’s designs, patterns or specifications, if such cancellation takes place after all or part of such goods have been made or begun to be made then the buyer shall pay us the full agreed price of all goods made or begun to be made up to the time of cancellation. In such circumstances all fully or partly finished goods will be delivered to the buyer at his request and expense.
Carriage and Package
  • i. Unless otherwise specified, the cost of carriage is charged extra.
  • ii. Extra costs of delivery beyond the mainland (including any duty and landing charges), or of special delivery at buyer’s request and landing charges), or of special delivery at buyer’s request by passenger train or other express methods, will be charged to the buyer.
  • iii. Our standard packaging, in cartons suitable for surface and sea carriage, is included in the price, but any special packaging, e.g. pallets for shipment, is charged extra
Loss or Damage in Transit

Where the price includes delivery, we will at our option either repair, replace free of charge or credit shortages or goods lost or damaged in transit to buyers, provided that:

  • i. In the case of damage or shortage, the buyer notifies both the carrier and us in writing within 7 days after the receipt of goods.
  • ii. In the case of loss such notice is given within 14 days after they are dispatched.
  • iii. In the case of Export buyers, the buyer establishes to our satisfaction that such loss or damage occurred prior to shipment.
  • iv. Where the buyer specified the carrier, responsibility for loss or damage in transit lies with the buyer.
Catalogues

The descriptions and illustrations contained in our catalogues, price lists and other advertising matter are intended to present a general idea of products and none of these shall form part of the contract. All such illustrations, specification, patterns and designs are our copyright. We reserve the right to alter specifications, patterns and designs at any time before acceptance of the buyer’s order.

Notices

Any notice given hereunder by post, telegram, text message or email to the recipient at his or its principal or registered office shall be deemed to have been properly served at the time when in the ordinary course of post or transmission It would reach its destination.